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The casino’s on-line czat informed the player that he did not qualify for the nadprogram due to high premia turnover. The player had sought a refund of his deposit but was told żeby the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds. The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP status.
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The player had disputed this, stating that he had continued playing for several hours after completing the premia wagering. Despite our efforts jest to mediate, the casino did not respond to our inquiries. As the casino państwa operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using premia money. She stated that her withdrawal request was canceled after she had been repeatedly asked to provide personal data and photos.
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